Frequently Asked Questions

A Packet is one complete signing transaction — regardless of how many documents or signers are included. Whether you're sending one document to one signer or a full closing package to multiple parties, it's one Packet.

REMMIS eSign uses per-Packet pricing with no monthly subscription. Starter is 10 Packets for $20 ($2.00 each). Business is 50 Packets for $75 ($1.50 each). Professional is 150 Packets for $150 ($1.00 each). Enterprise is 500 Packets for $375 ($0.75 each).

Never. REMMIS eSign Packets never expire. Buy them when you need them and use them at your own pace — no use-it-or-lose-it pressure.

No subscription is required for the Starter, Business, or Professional plans. You purchase a block of Packets and use them as needed. The Enterprise plan is billed annually at $375 for 500 Packets.

Unlimited. Unlike DocuSign and Adobe Sign which charge per user, REMMIS eSign allows unlimited users per company account at no additional cost. Every team member can send documents without adding to your bill.

Simply purchase another block whenever you need one. There are no overage fees — if you need more Packets, you choose the tier that works for you and buy another set.

Yes. Every new account receives 5 free Packets to use with real documents. No credit card is required to get started. Create your free account here.

Visit our registration page, enter your name, company, and email address, create a password, and select your software platform. Your 5 free Packets are added instantly.

No. Your clients receive a signing link by email and can sign from any device — phone, tablet, or computer — without creating an account or downloading anything.

Most users are up and running within minutes. If you're using Digital RE or Close IT Plus, the native integration means you can send your first Packet directly from your existing deal files.

Yes — and this is what makes REMMIS eSign unique. It integrates natively with Digital RE and Close IT Plus. At the click of a button, your documents, contact information, and signature fields are pulled directly from the active deal file and pre-filled in the signing interface. No manual setup, no re-entering data.

Yes. REMMIS eSign works as a standalone e-signature platform for any business. The native integration with Digital RE and Close IT Plus is an added advantage, not a requirement.

REMMIS eSign works on all modern browsers — Chrome, Firefox, Safari, and Edge — on desktop, tablet, and mobile. No plugins or downloads required for signers.

Yes. REMMIS eSign is fully compliant with the federal ESIGN Act (2000) and the Uniform Electronic Transactions Act (UETA), making every signature legally enforceable across the United States. Read our full guide: What Is an Electronic Signature and Is It Legally Binding?

Every completed Packet includes a full audit trail capturing timestamps, IP addresses, email addresses, and a complete record of every action taken during the signing session. The audit trail is sealed with the document and stored securely.

Yes. Once a document is signed, it is cryptographically sealed so that any subsequent alteration is detectable. This protects both you and your clients.

Signed documents and their audit trails are stored securely and are retrievable for the duration required by applicable law. You can download completed documents at any time.

Our team is available Monday through Friday, 8:00 AM – 6:00 PM ET. You can contact us here or email info@remmis.com. We respond within one business day.

Yes. Setup guides and user documentation are available within your account once you log in. If you have a specific question not covered there, our support team is happy to help.

Contact our team to discuss volume pricing. For very high-volume users, we can work out a custom arrangement that makes sense for your transaction volume. Get in touch here.